• Home
  • About
    • Quality
    • News
  • Service
    • Calibration
    • On-Site Calibration
    • Expedited Services
    • Repair
      • Flat Rate Repairs
      • Discontinued Equipment
      • Repair Warranty
    • Service Policy
  • Support
    • Knowledge Base
    • Technical Support
    • User Manuals
  • My Portal
  • FAQ
    • International Shipments
  • Careers
  • Contact Us
    • Request For Quote

Call us 1 800 242-8428

Map
service@bcgroupintl.com
Shop
Login

Login
BC Group International, Calibration ServicesBC Group International, Calibration Services
  • Home
  • About
    • Quality
    • News
  • Service
    • Calibration
    • On-Site Calibration
    • Expedited Services
    • Repair
      • Flat Rate Repairs
      • Discontinued Equipment
      • Repair Warranty
    • Service Policy
  • Support
    • Knowledge Base
    • Technical Support
    • User Manuals
  • My Portal
  • FAQ
    • International Shipments
  • Careers
  • Contact Us
    • Request For Quote

Flat Rate Repair Policy

Flat Rate Repair Service
BC Group provides Flat Rate Repair services for BC Biomedical and Ohmic Instrument products. This streamlined program is designed to simplify the repair process, and improve turnaround times, at cost effective rates that save you time and money!

Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate, and cover most repairs for the products manufactured by BC Biomedical or Ohmic Instruments.

Flat Rate Repairs include:

  • A full inspection of the unit, to ensure safety and integrity.
  • Repair and/or replacement of all defective or substandard elements.*
  • Restore unit to OEM specifications and operating condition.
  • Test and if necessary replace all standard Alkaline batteries.
  • Perform minor cosmetic repairs and cleaning.
  • Perform All applicable hardware / firmware upgrades.
  • Perform OEM testing, performance verification, and burn in.
  • 6 month warranty on Flat Rate Repairs.
Image
Six Month Limited Repair Warranty
Flat Rate Repairs are Warranted for 6 months from date of shipment against defects in material and workmanship.

During the warranty period, BC Group will, at its discretion, either repair or replace the component(s) that proves to be defective upon the company’s examination. Repairs are limited to those components pertaining to functionality and not cosmetic appearance.

To exercise this warranty, the owner must contact a BC Group customer service representative to receive a Return Material Authorization (RMA). The owner must return the product, transportation prepaid, to the BC Group service facility. Repairs will then be made in an expedited manner, and the product will be returned to the owner with normal transportation prepaid. Repaired products are warranted for the remaining balance of the original Repair Warranty period as applicable.

Warranty Limitations:

The limited warranty becomes void if the tamper-resistant Quality Seal is removed or broken without proper factory authorization, or if product is disassembled, modified, altered, or repaired by an unauthorized person or facility, or if the product’s functionality is compromised due to damage, abuse or failure to use and maintain the equipment in accordance with the Original Equipment Manufacturer (OEM) instructions.

There are no warranties expressed or implied, including without limitation any implied warranty of merchantability of fitness, which extend beyond that discretion of the face hereof. This express warranty excludes coverage of and does not provide relief for incidental or consequential damages of any kind or nature, including but not limited to loss of use, loss of revenue, or inconvenience. This exclusive remedy of the purchaser is limited to repair, recalibration or replacement of the instrument at the Company’s discretion.

*Exclusions: Flat Rate Repairs are designed to be a rebuild process and not a troubleshooting process, no attempt is made to isolate specific issues. The process is intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the equipment has major damage, the Flat Rate alone will not apply. In which case, an estimate for additional parts will be provided.

The Flat Rate Repair does not include: calibration, certification, major components or assemblies, damage related to abuse, misuse, or shipping, instrument cases, rechargeable batteries, test leads, accessories, consumable and optional items.

Share this:

  • Print

Like this:

Like Loading...

Contact Us

We're currently offline. Please send us an email and we'll get back to you, asap.

Send Message
Your One-Stop Biomed Shop BC Marketplace

BC Group International, Inc.

3081 Elm Point Industrial Dr.
St. Charles, MO 63301
1-800-242-8428
service@bcgroupintl.com
M-Fri 8am - 5pm CST

Newsletter Signup

© [2025] · BC Group International, Inc.

  • Service Policy
  • Privacy Policy
  • Careers
  • About
  • Contact Us
%d