Technical Support
BC Group International provides Technical Support on BC Biomedical and Ohmic Instruments products. Our free Technical Support Hot Line is available to answer technical questions on our BC Biomedical family of products. Our User Manuals also provide detailed operational information.
You can also find helpful information in our searchable Knowledge Base or FAQ.
Technical Support Guides
FAQ’s-Get quick answers here…
What are your payment terms?
Our standard Payment Terms are Net 30 days. If you already have an account with us at our Net 30 Day Terms, you will be billed when we ship the item(s) back to you. If you do not already have an account, you may specify payment via Credit Card, or Wire Transfer for International customers.
Click here for additional Payment & Financing Options.
How should my equipment be packaged for shipment?
Packing, Shipping & Freight Insurance
Carefully package your equipment in a sturdy cardboard carton, in its original box, or specialized transit case. Use plenty of foam, paper, bubble wrap, or other appropriate packing material.
- Ship pre-paid.
- Insure for an appropriate amount.
- Securely affix any labels.
- Enclose Service Return Form or RMA as applicable.
- Mark the box clearly to reduce the possibility of loss by the carrier.
Be sure that your chosen carrier will deliver to our dock. Some carriers – especially with international shipments – deliver to our airport only. If we must send a courier to the airport to retrieve your shipment, you will incur additional charges.
Note: Some equipment such as the ESU-2400 require specially designed shipping container.
Do I need a Purchase Order?
Our ISO-9001 Quality System requires hard-copy Purchase Orders (PO) to ensure accurate work performed according to your instructions. The PO need not be sent in advance – simply send it along with your equipment. Your PO should include:
- Manufacturer, model, serial number and ID number
- Contact person name, phone number, and email.
- Return ship-to address & bill-to address.
- Method of return shipment, including Shipper Account number as applicable.
- Service requested (Calibration, Repair, PM, etc.)
- For repairs, a “Pre-Approved” or “Not to exceed” dollar amount.
- Any problems or errors noted.
- Specific Quality requirements, (ANSI Z540-1, ISO/IEC 17025, etc.)
- Any special instructions (As Found/As Left Data, etc.)
International Shipping Instructions
You can find International Shipping instructions and Service Return forms here.
Doing business with BC Group International
General terms and conditions on doing business with BC Group International.
How do I return items for calibration and/or repair?
Our Service Return Form helps to ensure that your equipment is received, serviced and returned to you as quickly as possible. Filling it out completely will not only reduce turnaround time but also help to prevent shipping and billing errors. If you have multiple items please use Additional Pages.
Do I need a Return Authorization for routine calibration service?
For your convenience, Return Authorizations are not required for routine calibration service. However, if you require special handling, expedited service, or a potential product sales or service warranty to return, we encourage you to contact us in advance for an RMA number.
Where can I find replacement Cables?
You can purchase replacement cables for your equipment on-line at BC Marketplace.
BC Group stocks cables for BC Biomedical and many other OEM Cables and Accessories.
- Blood Pressure Cables-Cables to Interconnect the Blood Pressure input on Patient Monitoring Systems to BC Biomedical Patient and NIBP Simulators. See our Cable Selection Guide, for additional information.
- Cardiac Output Cables-Cables for use with PS-2200 and NIBP-1040 Series simulators to perform Cardiac Output testing.
- Chassis Cables-Safety Analyzer Test Leads for all BC Biomedical and many other manufacturers models.
- Communication Cables-Communication Cables and Converters for use in connecting simulators to computers with DB-9 or USB ports
- Power Cords-Replacement Power Cords for a wide variety of counties. Available in both C13 and C19 versions to mate with numerous test equipment power supplies.
BC Biomedical User Manuals
You can find BC Biomedical equipment User Manuals and Reference materials here.
What is your Service Repair Warranty?
BC Biomedical Products: Flat Rate Repairs are Warranted for 6 months from date of shipment against defects in material and workmanship.
During the warranty period, BC Group will, at its discretion, either repair or replace the component(s) that proves to be defective upon the company’s examination. Repairs are limited to those components pertaining to functionality and not cosmetic appearance.
OEM Products: (Non-BC Biomedical) 90 Day Limited Warranty: Completed repairs are Warranted for 90 Days from date of shipment against defects in material and workmanship.
During the warranty period, BC Group will, at its discretion, either repair or replace the component(s) that proves to be defective upon the company’s examination. Repairs are limited to the component(s) replaced in the original repair and not cosmetic appearance.
Discontinued OEM Products: (Non-BC Biomedical) 30 Day Limited Warranty: For products
that are no longer supported by the Original Equipment Manufacturer (OEM) where there is limited, or no parts availability, the completed repairs are Warranted for 30 Days from date of shipment against defects in material and workmanship.
During the warranty period, BC Group will, at its discretion, either repair or replace the component(s) that proves to be defective upon the company’s examination. Repairs are limited to the component(s) replaced in the original repair and not cosmetic appearance.
To exercise this warranty, the owner must contact a BC Group customer service representative to receive a Return Material Authorization (RMA). The owner must return the product, transportation prepaid, to the BC Group service facility. Repairs will then be made in an expedited manner, and the product will be returned to the owner with normal transportation prepaid. Repaired products are warranted for the remaining balance of the original Repair Warranty period as applicable.
Warranty Limitations: The limited warranty becomes void if the tamper-resistant Quality Seal is removed or broken without proper factory authorization, or if product is disassembled, modified, altered, or repaired by an unauthorized person or facility, or if the product’s functionality is compromised due to damage, abuse or failure to use and maintain the equipment in accordance with the Original Equipment Manufacturer (OEM) instructions.
There are no warranties expressed or implied, including without limitation any implied warranty of merchant-ability of fitness, which extend beyond that discretion of the face hereof. This express warranty excludes coverage of and does not provide relief for incidental or consequential damages of any kind or nature, including but not limited to loss of use, loss of revenue, or inconvenience. This exclusive remedy of the purchaser is limited to repair, re-calibration, or replacement of the instrument at the Company’s discretion.
Technical Support
Call Toll Free 1-800-242-8428
Technical Support Specialist Available:
Mon-Fri, 8am to 5pm, CST
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