Technical Support

For your convenience, Return Authorizations (RMA) are not required for routine calibration service. However, if you require special handling, expedited service, or a potential product sales or service warranty to return, we encourage you to contact us in advance for an RMA number.

Our Service Return Form helps to ensure that your equipment is received, serviced and returned to you as quickly as possible. Filling it out completely will not only reduce turnaround time but also help to prevent shipping and billing errors. If you have multiple items please use Additional Pages.

BC Biomedical Products: Flat Rate Repairs are Warranted for 6 months from date of shipment against defects in material and workmanship.
During the warranty period, BC Group will, at its discretion, either repair or replace the component(s) that proves to be defective upon the company’s examination. Repairs are limited to those components pertaining to functionality and not cosmetic appearance.

OEM Products: (Non-BC Biomedical) 90 Day Limited Warranty: Completed repairs are Warranted for 90 Days from date of shipment against defects in material and workmanship.
During the warranty period, BC Group will, at its discretion, either repair or replace the component(s) that proves to be defective upon the company’s examination. Repairs are limited to the component(s) replaced in the original repair and not cosmetic appearance.

Discontinued OEM Products: (Non-BC Biomedical) 30 Day Limited Warranty: For products
that are no longer supported by the Original Equipment Manufacturer (OEM) where there is limited, or no parts availability, the completed repairs are Warranted for 30 Days from date of shipment against defects in material and workmanship.
During the warranty period, BC Group will, at its discretion, either repair or replace the component(s) that proves to be defective upon the company’s examination. Repairs are limited to the component(s) replaced in the original repair and not cosmetic appearance.

To exercise this warranty, the owner must contact a BC Group customer service representative to receive a Return Material Authorization (RMA). The owner must return the product, transportation prepaid, to the BC Group service facility. Repairs will then be made in an expedited manner, and the product will be returned to the owner with normal transportation prepaid. Repaired products are warranted for the remaining balance of the original Repair Warranty period as applicable.

Warranty Limitations: The limited warranty becomes void if the tamper-resistant Quality Seal is removed or broken without proper factory authorization, or if product is disassembled, modified, altered, or repaired by an unauthorized person or facility, or if the product’s functionality is compromised due to damage, abuse or failure to use and maintain the equipment in accordance with the Original Equipment Manufacturer (OEM) instructions.
There are no warranties expressed or implied, including without limitation any implied warranty of merchant-ability of fitness, which extend beyond that discretion of the face hereof. This express warranty excludes coverage of and does not provide relief for incidental or consequential damages of any kind or nature, including but not limited to loss of use, loss of revenue, or inconvenience. This exclusive remedy of the purchaser is limited to repair, re-calibration, or replacement of the instrument at the Company’s discretion.