Flat Rate Repair Policy
Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate, and cover most repairs for the products manufactured by BC Biomedical or Ohmic Instruments.
Flat Rate Repairs include:
- A full inspection of the unit, to ensure safety and integrity.
- Repair and/or replacement of all defective or substandard elements.*
- Restore unit to OEM specifications and operating condition.
- Test and if necessary replace all standard Alkaline batteries.
- Perform minor cosmetic repairs and cleaning.
- Perform All applicable hardware / firmware upgrades.
- Perform OEM testing, performance verification, and burn in.
- 6 month warranty on Flat Rate Repairs.
During the warranty period, BC Group will, at its discretion, either repair or replace the component(s) that proves to be defective upon the company’s examination. Repairs are limited to those components pertaining to functionality and not cosmetic appearance.
To exercise this warranty, the owner must contact a BC Group customer service representative to receive a Return Material Authorization (RMA). The owner must return the product, transportation prepaid, to the BC Group service facility. Repairs will then be made in an expedited manner, and the product will be returned to the owner with normal transportation prepaid. Repaired products are warranted for the remaining balance of the original Repair Warranty period as applicable.
The limited warranty becomes void if the tamper-resistant Quality Seal is removed or broken without proper factory authorization, or if product is disassembled, modified, altered, or repaired by an unauthorized person or facility, or if the product’s functionality is compromised due to damage, abuse or failure to use and maintain the equipment in accordance with the Original Equipment Manufacturer (OEM) instructions.
There are no warranties expressed or implied, including without limitation any implied warranty of merchantability of fitness, which extend beyond that discretion of the face hereof. This express warranty excludes coverage of and does not provide relief for incidental or consequential damages of any kind or nature, including but not limited to loss of use, loss of revenue, or inconvenience. This exclusive remedy of the purchaser is limited to repair, recalibration or replacement of the instrument at the Company’s discretion.
*Exclusions: Flat Rate Repairs are designed to be a rebuild process and not a troubleshooting process, no attempt is made to isolate specific issues. The process is intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the equipment has major damage, the Flat Rate alone will not apply. In which case, an estimate for additional parts will be provided.
The Flat Rate Repair does not include: calibration, major components or assemblies, damage related to abuse, misuse, or shipping, instrument cases, rechargeable batteries, test leads, accessories, consumable and optional items.